Sim card number suspended without notice

Please note my cell number has been suspended and i was told to visit vodacom in order for them to assist me, i visited the vodacom store in Krugersdorp, Cradle Stone Mall,twice already with no luck, at the vodacom store i was told to do a sim swap to fix the problem, i was then charged for sim swap that did not even solve my problem. i then tried to contact vodacom call center and i was told that i must go to the store again to do RICA, when i got to the store they told me that i cannot do RICA i have to visit vodacom head office since they are a branch, what a waste of time and staff that do not know they job.