LN
Langelihle N

1 reviews | Active since Mar 2009

11 Aug 2016, 11:17

Sim card not working for months - terrible service by Vodacom

<p>I app**** for a contract with Vodacom in November 2014. Everything was just fine until I missed an instalment and my line was blocked. Even after arears were paid, my line is still not working. I was paying monthly even when my line was blocked which led to overpayment. <br />I phoned Vodacom to request for my line to be opened witout any luck. I then phoned to cancel the contract and use prepaid instead which is without any hussles compared to contract, stil there was no luck. I was made to hold for more than an hour on the phone until i dropped the phone. I then sent an eamil asking to cancel the contract, my email was read but without any response of any kind. <br />I just need my money back and cancel the **** contract. I think I will just use another cellular network and be stress free</p>

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2016, 12:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team