Sim card not working after Upgrade

A vodacom consultant named Ernie or Ernest contacted me on the 20th of May 2022 at 11h36. He then offered me an upgrade on one of my numbers. He explained to me that with the new contract I will receive 150Gb anytime data and 100Gb night owl and a router. The upgrade were suppose to be valid from the 1st of June 2022. I received the router with a new sim card in time. However the sim card of the number on which the upgrade was done ended up not working. I did a sim swop twice already, still not working. Then after numerous phone calls to vodacom, a consultant informed me that there was a problem with the upgrade package that was offered to me and that it will be esculated (REF ***0). The problem still has not been resolved and my time is running out to cancel the upgrade contract. This problem caused me a lot of money already as I had to drive 140 km to a vodacom branch in an effort to have the issue resolved and also had to purchase data out of my pocket since I could not use the data on the sim card that was upgraded. I request for vodacom to resolve this issue as soon as possible and for them to compensate me for the costs I had to incur due to this problem.