Sim card not included for new phone

I upgraded my contract on Friday (6 March 2015) online. Yesterday I received my phone. Great service.<br> When I got home and wanted to start using the phone I realized the phone uses a nano sim. I have a micro sim.<br> I phoned customer service and was advised that the upgrades department was closed and I should phone them at 8. I have been on the phone from 8 until 9 being transferred from department to department. When I get to a sales person I am told to go to a Vodacom store and purchase a sim. Are you kidding me??? Then I am asked if I requested for a new sim. Online upgrade did not give me an option to request a sim. With Vodacom knowing my current contract and phone, shouldnt the system have recommend a nano sim? Now I have a new phone I cannot use cause I wasnt sent a nano sim and no one at the Vodacom Call Centre can/wants to help.