1 reviews | Active since Apr 2012
Sim Card not been activated for longer than a week
Hi<br> <br> I had been convinced to port over from Cell C to Vodacom and was excited for this. So I had enrolled in a Contract on UChoose with Vodacom Online and went through the necessary steps to completing this transaction.<br> <br> I had received my order Monday 04/05/2015 and had followed all the steps the sales & after sales consultant had asked of me. But my sim card hadn't been activated as they said it would. This was a number port over from Cell C to Vodacom, so I understood the complication and allowed another 48 hours to pass. Although the sim card had still not been active.<br> <br> It is now Wednesday the 13th of May and I still have not received the SMS I was told I'd get when the port has been successful to the Vodacom Sim. I had spoken to 5 Consultants from Activations Department last week to now and each promised me by the end of the day (or 5pm) I would get my activation, and yet I type this with no cellular reception on my device. <br> <br> I am not happy with the service I have received from Vodacom so far as a new customer. I am considering cancelling this contract already. I cannot function with having to use two devices all the time, It is inconvenient.<br> <br> I URGE VODACOM TO RESPOND!!!
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Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
