Sim card not activated on request.

I recently purchased a cell phone from Vodacom online, when I called last week Wednesday to activate the sim card I as told that the sim card will be activated within 5 hours when inserted the sim, I had a message saying that there is a tempary error I then called again on Friday and was told that this was a IT problem and I would be called back within 72 hours and I'm still waiting it is pathetic and when I tried calling today I have been on the line for an hour and no answer.... this is the worsed treatment I have ever received from a service provider and therefore regret taking out a contract with Vodacom and their staff is unprofessional, having their own personal conversations while holding (the two times I called), I wish they can their stupid phone and sim card back.