Sim Card not activated

On the 3rd of June 2015 I called Vodacom to take out a sim only contract. (1gig data pm @ R69pm). I also requested to convert my existing prepaid number ***) to the contract. <br> <br> I was told by the sales agent that I will receive my nano sim card and Topdog voucher on Friday 5 June. On Friday 5th June the courier arrived with the voucher and no sim card. I was told to go into a vodacom shop to get a sim swap so that I can use the new phone, thereafter I should call back to activate the contract.<br> <br> On Monday 15 June I called *** to activate the sim to contract. I was told that they are experiencing an error and it will be escalated and should take 24 hours. I called back the next day and was told the turn around time is actually 48 hours.<br> <br> Thursday 11 June I called again and now the call centre agent cannot help me. He suggested to escalate to his manager. <br> <br> Cannot believe its taking a week to activate a sim card.