NG
Nicolette G

1 reviews | Active since Jan 2024

04 Mar 2018, 19:53

Sim card never activated

I see many people have had this problem and it's ridiculous Vodacom. I took out a new contract with you, i have a cell contract too and this one is data sim with router. They told me the usual s**** of wait 24 hours to activate it. And nothing. The call center told me to wait another 2 days. Not acceptable, please activate the sim now or im canceling contract. You are all eager to get people to sign for new contracts and leave the store with device but then you won't activate the sim. We are on our own. Not cool.

0
Replies (3)
Vodacom
Vodacom's reply05 Mar 2018, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

NG
Nicolette G's update05 Mar 2018, 12:17
Reviewer Update
Still no response Vodacom?
Vodacom
Vodacom's reply28 Mar 2018, 09:31
Official

Dear Nicolette Boreham,

I'm terribly sorry for the delay in response.

Our record reflects your query is resolved.

I've credited your data line with a free 5GB once-off data bundle due to the delay in activation.

Thank you for your patience.

Regards,

UW

Best regards,