TM
Thedi M

1 reviews | Active since Feb 2012

16 Mar 2017, 13:34

Sim card locked

<p>Hi i bought a sim card so that i can use it for data and email about 7 months ago. i then had to go out the country for work which ended up being longer than expected. My number was then blocked which is reasonable and i knew would happen after 6 month. </p> <p>But the problem is getting the number to work again, ive been sent pillar to post and have had no success in the last week from every vodacom shop i visit. They insist the sim is ****** locked and i need to give them 5 numbers dialled from this sim even after i explain this was meant to be a data sim. i even took the original sim card with the puk number in the original packaging and they say theres nothing they can do. what makes matters worse is that my vodamail email is linked to this sim and i have no access to my mails which is becoming a nightmare.</p>

0
Replies (3)
Vodacom
Vodacom's reply16 Mar 2017, 14:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Mar 2017, 15:00
Official

Dear Customer,

As per our telephonic conversation, your problem has been resolved.

Regards

DL

Best regards,

TM
Thedi M's update16 Mar 2017, 15:13
Reviewer Update

All sorted out inless than an hour after struggling for 5 days at the shop.

Much appreciated!!