Sim card issues
<p>I cannot receive calls on my Sim card and I tried solving the problem 6 times with their call centre. I got the same solution all 6 times and hen told zi should go buy a new Sim card. I thik it incredibly bad service and unfair to require me to buy a new Sim myself... no thanks and cheers Vodacom.</p> <p> </p> <p> </p>
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Replies (2)
Vodacom's replyOfficial
25 Nov 2016, 06:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2016, 06:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Nov 2016, 12:02Good Day Mr Graham Hodges
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,
Vodacom's reply25 Nov 2016, 12:02
Official
Good Day Mr Graham Hodges
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,