1 reviews | Active since Jun 2016
Sim card issue still not sorted
<p>About 2 years ago, I purchased a phone cash from HiFi Corporation. The package included a voda sim that would recharge with R50 every month for 2 years. The contract was supposed to end in April or May this year. I have been struggling to get this sim card on prepaid ever since July this year. When I contact Vodacom, they refer me to RMCS. RMCS is not helping me either. They keep saying my query has been logged and it is pending. For 4 months now? I had to re-rica the sim, because I couldn't make any calls, but the phone is still on a corporate contract & I have no idea who is paying for it, because it's not me. I received an sms on this sim recently, it was addressed to someone else and it had to do with arranging a repayment plan and finalizing the person's Vodacom (PTY) Ltd account. Something is very wrong here & it concerns me greatly because the sim has been re-rica'd on my name. I am tired of phoning & trying to sort this out. I posted this complaint before & I was told that Vodacom Corporate would contact me, which they didn't. Can somebody please do their job & resolve this issue for me?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
