JN
Janine N

1 reviews | Active since Jun 2016

27 Oct 2016, 15:08

Sim card issue still not sorted

<p>About 2 years ago, I purchased a phone cash from HiFi Corporation. The package included a voda sim that would recharge with R50 every month for 2 years. The contract was supposed to end in April or May this year. I have been struggling to get this sim card on prepaid ever since July this year. When I contact Vodacom, they refer me to RMCS. RMCS is not helping me either. They keep saying my query has been logged and it is pending. For 4 months now? I had to re-rica the sim, because I couldn't make any calls, but the phone is still on a corporate contract & I have no idea who is paying for it, because it's not me. I received an sms on this sim recently, it was addressed to someone else and it had to do with arranging a repayment plan and finalizing the person's Vodacom (PTY) Ltd account. Something is very wrong here & it concerns me greatly because the sim has been re-rica'd on my name. I am tired of phoning & trying to sort this out. I posted this complaint before & I was told that Vodacom Corporate would contact me, which they didn't. Can somebody please do their job & resolve this issue for me?</p>

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Replies (1)
Vodacom
Vodacom's reply27 Oct 2016, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,