1 reviews | Active since Oct 2015
Sim card is being held hostage
On the ********** 7 i spoke to a call centre agent to sign me up to a SIM ONLY contract for R349pm.
It is now the ********** 7 and i have still not received any of the contract documents to sign so i can start my contract.
In this time i have been into the store 3 times. I have phoned the call centre 4 times. All with different explanations but still no progress.
I cannot even cancel this application because i have to receive the paperwork from vodacom first which is not forthcoming.
My sim is currently on prepaid and i have spent R2000 on prepaid airtime and data waiting for my contract. As you know prepaid is costly. Will vodacom reimburse me for this unnecessary cost?
I am outraged and would like some honest feedback ASAP. the number related to this query is ********** 880
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Zaheer,
Thank you for taking the time to voice your concern. Kindly note that this matter was resolved as confirmed telephonically.
Regards
RO
Good Day Zaheer,
Thank you for taking the time to voice your concern. Kindly note that this matter was resolved as confirmed telephonically.
Regards
RO