NM
Nompumelelo M
1 reviews | Active since Jul 2024
18 Jul 2024, 10:44
Sim card in need
My number is number used by someone but all my information is on that card, true caller, my sms, phone calls it's still goes to this person what about POPI act
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Jul 2024, 13:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2024, 13:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jul 2024, 09:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/07/19 at 08:20:36 regarding *** due to inactivity the number has been deleted.
With regards to not receiving your OTPs' kindly consider updating the delivery of the OTPs.
Our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
With regards to not receiving your OTPs' kindly consider updating the delivery of the OTPs.
Our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2024, 09:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/07/19 at 08:20:36 regarding *** due to inactivity the number has been deleted.
With regards to not receiving your OTPs' kindly consider updating the delivery of the OTPs.
Our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
With regards to not receiving your OTPs' kindly consider updating the delivery of the OTPs.
Our Inactivity Rule:
Please note that all prepaid Sim cards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid sim card has been inactive for a period of 120 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,