Sim Card Duplicated by Vodacom

Good Day

My phone number has been duplicated/recycled. My phone network stopped working on Friday. I have been unable to make or receive calls and messages since then. I went to Vodacom at Vangate, Athlone for assistance. On Saturday they tried to do a simswap and that didnt work, i went there again yesterday, they said i must contact Customer Care.

I have been trying to contact Customer Care, there is no way of getting through to a consultant. I went as far as contacting another vodacom service number for business and i went through. Felicia from that Department put me through to Customer Care but it didnt go through.

I am in a very dangerous and vulnerable position where someone else is using my number. He picked up my calls when i tried to call my number and he said that he recently got a new cellphone and was provided that number.

How is it possible that Vodacom can give away my number that i have used for so many years? Do you realise how dangerous this is? The guy using my number even complained that he cant buy airtime because my airtime adavane deducts.

My number is ***

Please sort this mess out as I didnt create this and i dont deserve to be disadvantaged like this. I cant even log into our Company's network because i cant receive the OTP.