SIM card deregistered for no reason and Data purchases not going through after money is spent.

Item: Vodacom
Rating: 1
Author: Cornelis E

Vodacom refused to refund me for the purchase of 1GB of data after it didn't go through. My wife's SIM card was deregistered for no reason and now we need to go in to a store in the middle of a pandemic just to register it again.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Aug 2021, 08:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Aug 2021, 08:10

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Cornelis E's updateReviewer Update

02 Aug 2021, 11:20

Thanks for the very obvious and generic reply that doesn't fix anything at all. I want a refund for my data purchase.

Cornelis E's update02 Aug 2021, 11:20

Reviewer Update

Thanks for the very obvious and generic reply that doesn't fix anything at all. I want a refund for my data purchase.