NS
Nabeelah S

1 reviews | Active since Jun 2017

13 Jun 2017, 07:53

Sim Card Activation

<p>I am really getting frustrated as to how long it takes to get my sim card service activated I am a new client.</p> <p> </p> <p><br /> I order a HUAWEI P8 lite last week 07 Wednesday on Vodacom online I received the phone on 09 Friday and I called to activate it at 11:25 , since then I have been phoning and all I get told is you should wait for 24 - 72 hours? the previous agent said I should wait until Wednesday to escalated the matter? The previous agent says its an automated system that will do it? The other one says my details are not up to date goodness me! On the Vodacom website it states it takes 24 hours for activation?! I even went to a Vodacom store and I got turned down as its not an order from the store so they cannot assist!!!!!!!!</p> <p> <br /> Seriously I have a new phone that I cannot use that I don’t even know the number for!!!! This shouldn't take this long, how longer should I wait to use the phone?!</p> <p> </p> <p>PLEASE HELP!!!! As the call centres are not flippen helping me with my damn issue</p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply13 Jun 2017, 08:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply13 Jun 2017, 11:00
Official

Dear Nabeelah Samodien,

I do apologise for the inconvenience caused.

The CEO's office have confirmed that they are dealing with your escalation and will make contact with you to further assist.

Regards,

UW

Best regards,

Vodacom
Vodacom's reply13 Jun 2017, 16:14
Official

Dear Nabeelah Samodien,

As discussed, your confirmed your query has been addressed and resolved.

Regards,

UW

Best regards,

NS
Nabeelah S's update13 Jun 2017, 16:19
Reviewer Update

Hi,

I can confirm that is correct, thank you.

Many Thanks,