AM
Anele M

1 reviews | Active since Jun 2015

07 Jun 2015, 12:51

Sim card activation

I received my new samsung galaxy s6 friday 5/06/2015 on a new contract.I called vodacom after sales to have them activate the new nano sim card with my prepaid number.I was told the activation will take place after 5 hours and on my old phone I will loose network and the activation will take place, until today 07/06/2015 that hasnt happened..Saturday 06/06/2015 I contact them on their online chat again to ask about this, a consultant told me to call after sales and I explained to the consultant I already have and nothing has happened to my new phone.She then told me the activation will take place on Monday 08/06/2015.I do not understand how 5 hours turned into 72 hours now.

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2015, 11:37
Official
Hello Ayaz88,

As per our telephonic discussion, your request has been processed and the matter resolved.

Please accept our sincerest apologies for any inconvenience caused.

Regards

Lesley Abels

Best regards,