Sim blocked while overseas. Bill of over R6800 for a sim that was not used for two months and a contract of R999 and no one can explain AND STILL MY SIM IS BLOCKED!

I have unfortunately had a business contract with Vodacom for almost two years bar this last remaining month. I would like to state once again that I refuse to renew my contract. I have told two store Vodacom employees but I get a very strong sense that these employees are not competent with such requests so this is further electronic evidence of this request.

This email also serves to confirm that I am unable to have my account unblocked due to all attempts with various departments and various stores not being able to solve this simple complication.

End of August 2017 I called and went into a Vodacom store to ask the best way to go about leaving the country and returning in October with my account frozen or my bill not being higher then it needs to be. We discussed not being charged for data additions and data + phone credit being passed onto the next month being October (which has now passed with still no resolution). The staff confirmed that the most I would be charged for these two months is R999. Its ended up being R1890. I returned end October as planned and have been into 4 different stores, called endless times to both accounts department and customer care and still I am not able to have an answer to what should be a very simple questions:

1) What am I being billed for?

I left having settled my entire account again but I have been charged R3800+ from what we (vodacom customer care, vodacom accounts department and vodacom store staff) can not figure out from these very useless account printout with items of incomprehensible charges.

2) Why do I have such a huge outstanding amount that has emerged only now that has allegedly been building up since April 2017 even though I have been paying the entirety outstanding amount every month I was made aware of when going into Vodacom stores?

I have been told from various departments that I am to pay the entirety of the outstanding amount without any explanation of the reasons for these amounts for my card to be unblocked. The "stores employees" are unable to deal with this because they are restricted due to ********** actions by store employees (fun fact when dealing with my money!) The "accounts department" (the people that deal with my account!!!!) have told me on a number of occasions that they are unable to explain what the weird codes describing the amounts owed mean nor are they able to explain why I have extra charges that make no sense. They claim I need to talk to "customer care" and pay extra for a bill that will explain this...which is obviously not something I am willing to do even if I Vodacom staff were able to achieve this simple task. The "customer care" department has told me on a number of occasions that they can't answer these questions because it is for the accounts department (a palming off even the Vodacom store staff were laughing at) and they are unable to give me any further billing info that I haven't gotten from the store. The only other alternative proposed solution to get a result proposed by Vodacom staff is to fly to Johannesburg and drive to Midrand and talk to customer care in Midrand!!! They actually say these things because there is no other way to get a bill that makes any sense or have billing explained!

This leaves us in a position where I am unable to use my sim because it is blocked, I am unable to pay a bill that makes any sense because in a week of investing more time then I can afford I am still unable to get an answer from over 10 staff members that I have spoken to from almost as many departments and stores. I am unwilling to pay a bill of R6800+ for services not rendered or even able to be explained or provided. This leaves me no other option but to buy a new sim card for the equally *********** BEE run monopoly providers and make sure it is only Pay-as-you-go to avoid this clown show because my business can not continue to suffer due to Vodacom's broken systems. With this being my only other option I state that I refuse to pay this bill or any other bill Vodacom will send me and my contract must not be renewed or any further contact made.

I require my number freed up urgently as innocent lives depend on me having this number. This number is also important for my finances and any health and monetary loss incurred by me or those dependent on me due to my number not being made available by Vodacom will require compensation.

Over the past two years of experience with Vodacom I have suffered through the following: Phone being blocked for days due to incorrect bank charges from Vodacom side (so naturally I removed the debit order) Once the debit order was removed I kept getting debit order attempts and then penalty charges for these attempts. I have been charged for data I have not received. I have received data charged at full price but was not even 1/3 of the data I used (every South African will download these apps soon so your **** is up) I have and my phone suspended on too many occasions without warning I still have never received one bill and need to go into stores to find out outstanding amounts. My accounts make no sense and can not be provided or explained.

Additionally I had installed 3 different "Data Tracking Apps" to track the data I was being charge by Vodacom in the month of June, July and August and I have compared this to the data usage I was using in Denmark, Netherlands, Italy, Germany and UK all with Vodafone (DK in Denmark) and the results are as many many South Africans suspect. These results will be released to various bloggers I am in contact with to answer the suspicions customers have always had and the figures of ******ionate charges and **** data allocations.