Sim blocked for no reason
My sim is locked and I need it for work. You really messing with my wellness
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
31 Mar 2022, 10:50I was told my SIM was locked due to port issue. The port was done over a month ago and it is only now that my SIM gets locked? I have two issues with this. 1. IF it were a ***** case wouldn't I be sitting with a huge loss as this was only picked up a month later? Is this really how quick Vodacom reacts to ***** matters, if it is then I do not trust that my account is protected. 2. No one called to inform me that my number is implicated in some kind of ***** or to at least verify if I am the owner of the phone number. I have work OTPs that need to be sent to me so I can fulfill my duties that I am not getting. I want to know who will be responsible for my loss of income if this is not fixed by noon today as that will result in a day unpaid to me!
's update31 Mar 2022, 10:50
Reviewer Update
I was told my SIM was locked due to port issue. The port was done over a month ago and it is only now that my SIM gets locked? I have two issues with this. 1. IF it were a ***** case wouldn't I be sitting with a huge loss as this was only picked up a month later? Is this really how quick Vodacom reacts to ***** matters, if it is then I do not trust that my account is protected. 2. No one called to inform me that my number is implicated in some kind of ***** or to at least verify if I am the owner of the phone number. I have work OTPs that need to be sent to me so I can fulfill my duties that I am not getting. I want to know who will be responsible for my loss of income if this is not fixed by noon today as that will result in a day unpaid to me!
Vodacom's replyOfficial
31 Mar 2022, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2022, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
31 Mar 2022, 13:12I’m still waiting for your consultant to contact me. I also wonder how they will do that since you blocked my number from making and receiving calls.
's update31 Mar 2022, 13:12
Reviewer Update
I’m still waiting for your consultant to contact me. I also wonder how they will do that since you blocked my number from making and receiving calls.
's updateReviewer Update
31 Mar 2022, 13:50The problem I have now is that I can check that my bank accounts haven’t been hacked since I need OTPs to access my bank apps. Should there be any funds missing from the time that Vodacom blocked my sim to when they unblock I will demand to be refunded the loss!
's update31 Mar 2022, 13:50
Reviewer Update
The problem I have now is that I can check that my bank accounts haven’t been hacked since I need OTPs to access my bank apps. Should there be any funds missing from the time that Vodacom blocked my sim to when they unblock I will demand to be refunded the loss!
Vodacom's replyOfficial
01 Apr 2022, 19:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2022, 19:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,