Sim blocked

I am very disappointed in vodacom after 21 years of being a loyal customer. A couple of months ago I called over 8 times to get my puk nr so that I can get my Sim unblocked. When I eventually got through so a so called experience customer agent the lady told me to put in a pin. I tried over and over to put the password in after I put puk in. Eventually while putting the pin in over and over she was still on the line and I told here it's not taking she said I must try a different pin which I didn't again I tried with that pin over and over again nothing. Eventually my Sim card was blocked totally!!!!!! I said to her just damn well great now pin is blocked what the hell. Uhm ma'am did you put the same pin in me : yes I did. Uhm maam you were supposed to put a different pin in each time you tried me:ok but you didn't tell me that... Sorry ma'am you supposed to put in a different pin everytime it cannot be the same. So now you need to do a Sim swop. Bull****!!!!!! Why the **** must I pay for a Sim swop that one of your ****ing *********** staff was to stupid or not properly trained to handle. Why must I waste my money on doing a Sim swop. Now I don't have access to my whatsapp which has all my nrs on, my work people can't get hold me by whole life is messed upside down because of this. It's a huge inconvenience. I use my Sim for work!!!! Vodocam should do my Sim swop and deliver it to my doorstep!!! I feel which is just right for the major inconvenience. So someone better contact me super fast before I totally loose it. Someone from Vodocam can leave there email details here and I will mail them cause that's the only form of coms I have now thanks to vodacom. I am livid. Answers vodacom I want answers on why 22 yrs of loyal service to you means jack now