Sim activation

I app**** for a new contract on Wednesday and received my new phone on Friday morning. I wanted to keep my prepaid number, so I contacted the call centre at 12:00 to activate the new sim card and port my number. I was helped by Siphiwe, who said it would take between 3-5 hours. By Saturday morning, almost 24 hours later, nothing had happened. I contacted the call centre again, which was an exercise in frustration as you have to wait about 2 minutes to speak to a real person, only to be transferred to another person. Finally I spoke to someone, she said that she would put me on hold to check the status. While on hold, the phone was put down in my ear. Now it is Monday morning and my new sim card is still not working and I am one unhappy customer!!!