cC
caren C

1 reviews | Active since Apr 2012

13 Oct 2016, 09:43

SILENT TREATMENT

<p>I posted a review yesterday afternoon at about 15;00 after VODACOM make promises to me yesterday morning to solve my problems the very same day. they asked me to just be patient to after 9;00 where they can confirm with their local Vodashop to help me with stock and they make promises that I will receive an extra GB of data on both devices for the next 24 months .and Faik should have called me back just after 9:00. until now SILENT TREATMENT</p> <p>can someone from VODACOM solve my problem? i am already in the proses to cancel 4 of 6 contracts. are VODACOM willing to risk the remaining contracts as well</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team