DG
Danica G

1 reviews | Active since May 2016

04 Jul 2016, 19:23

Silent ******s strike again (Part 2)

<p>Last month I posted a review on how Vodacom continues to charge me for insurance that I have numerous times asked to be cancelled. </p> <p>The very next day I got a response from Vodacom, apologizing for the inconvenience and they promised to do something about it right away. On 17 June 2016 I received an sms saying that insurance has been cancelled with immediate effect. </p> <p>I was impressed and really grateful, but decided to wait for the end of the month before I post another review thanking them. When my debit orders went off beginning of this month, lo and behold, so did the full amount on my Vodacom account with my R 74.56 insurance still very much in tact. </p> <p>Nothing was cancelled and again I am paying Vodacom money for a service on a phone I am no longer using. </p> <p>This has been going on since February this year. It has been four months since I have requested this to be removed from my bill. 4 times R 74.56 is nearly R300 they have been *****ing from me this year. </p> <p>Once again, I am utterly disappointed at Vodacom's inability to deliver customer service. </p> <p>Can I please get my money back now? Enough is enough. </p>

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2016, 04:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team