1 reviews | Active since Sept 2014
SIGNED UP FOR A MG 10 AND GOT MG 2
I received a call from Emmanual on the 7 Dec offering me a wifi data deal. I signed up for the MG10 at R509 per month. Today I received the modem and activated it, a few minutes later I receive an SMS stating I am on a MG 2.<br> I phoned to resolve only to be passed from consultant to consultant having to go through the 20 questions over and over.. The second lady I spoke to cut me off... I do not feel it fair or just for me as the customer to have to hang on indefinitely and to have to recite all my personal details over and over again, what kind of customer service is this? I know all calls are recorded and there is reference to the fact that Vodacom have made a mistake! Why must I have to be past from pillar to post to resovle? I signed up for a MG10 not a MG2 and they cannnot even admit fault or resolve without.
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Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
