YH
Yannis H

1 reviews | Active since Aug 2014

24 Oct 2017, 09:56

Signed Contract but no service after more than a week

The title says it all. I entered into a 2 year cell phone contract with Vodacom on 17 October 2017. It has still not been activated and there is still no service. The relevant Vodashop in Kempton Park advised that there are technical problems and that they are busy sorting it out in INDIA! When you call their customer care line they do not know of such issues and refer me back to the store. STILL NO SERVICE!!!!

0
Replies (2)
Vodacom
Vodacom's reply24 Oct 2017, 10:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Oct 2017, 08:47
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team