TM
Thuli M

1 reviews | Active since Apr 2011

07 Apr 2015, 14:52

Signed 24 months contract only to get an increase?

As if I don't have enough problems having to recharge constantly, because that's how fast my data runs out. Now I have been informed by Voda, 4 months into renewing my contract, that the price is going up by R10??? How ridiculous! Why wasn't I informed before the upgrade that the price would go up so that I'd jump ship to a cheaper network? <br> <br> This is unfair and what I believe is bridge of contract because this is not what I signed up for....<br> <br> I've been Vodacom's loyal customer for far to long, this is so disappointing. I guess this is the way that Vodacom repays their valued customers.

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Replies (1)
Vodacom
Vodacom's reply08 Apr 2015, 06:35
Official
Hello thulim70,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team