JDLR
Jonita De La Rosa
1 reviews | Active since Feb 2016
06 Jan 2019, 17:14
Signal woes for Vodacom
Signal terrible !!!! We have family in Piet Retief and heard about their signal issues. Christmas we experienced the terrible Vodacom signals. Vodacom should offer no exit from contact cost due to zero/no signal in order for these people to move to an alternative supplier. This has been going on for months with no resolution from Vodacom. When will you catch a wake up and realize your contract subscribers no matter how small keep you in business????? This review is written on behalf of your older aged consumers and family we have in this town.
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Replies (2)
Vodacom's replyOfficial
07 Jan 2019, 10:14Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2019, 10:14
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Jan 2019, 17:37Dear Jonita,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you regarding your query however our attempts to reach you were unsuccessful. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you regarding your query however our attempts to reach you were unsuccessful. We have responded to your query via email. Regards Consumer Website Team(SA)
Vodacom's reply15 Jan 2019, 17:37
Official
Dear Jonita,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you regarding your query however our attempts to reach you were unsuccessful. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting you regarding your query however our attempts to reach you were unsuccessful. We have responded to your query via email. Regards Consumer Website Team(SA)