signal what signal

So we took out a contract for a laptop in order to conduct business and basically stay in touch with the world from home.The forms were filled out, the laptop was set up, the data was bought and of course the debit order was signed for. All was in order until we tried to actually get connected and guess what....no signal available. For a company that advertises 98% coverage we were rather disappointed to discover that we obviously fall into the 2% that are doomed to not receive service from our service provider!! We live in the Malmesbury area and we are definitely not the only customers who cannot get connected. despite numerous complaints both by us and many other customers, it appears that Vodacom is either unable or unwilling to go the extra mile for its contract and pay as you go customers. So what now? Last complaint was submitted to them 4 weeks ago but as yet we are still waiting a response. Would love to e mail them but with what signal?? This is simply unacceptable. Money is taken every month and still no help arrives. I stopped my debit order and they sure were fast to notify me of non payment just no service. Typical. Vodacom put your money where your mouth is.