DP
David P
1 reviews | Active since Feb 2017
23 Nov 2017, 11:42
Signal problems
For almost two (2) years now, I am struggling with signal issues where I stay. The whole of Donkerhoek, east of Pretoria have signal problems. A 3G booster was installed but it seems like service is just getting worse. Signal tests have been done by Vodacom but still no solution is provided. I am really fed up with Vodacom's poor service, but they still have the cheek to get all ****y because I forgot to pay R123 on a previous bill. Come on vodacom. Get service back to where it was, then I will reconsider staying with you as a service provider. I have already canceled one of my contracts with you. Don't make me cancel my other. Looks like my R2500.00 + per month is not good enough for you.
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Replies (2)
Vodacom's replyOfficial
23 Nov 2017, 13:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2017, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
DP
David P's updateReviewer Update
24 Nov 2017, 07:19A consultant did contact me. Same answer I got for almost 2 years now. "Handed over to the radio planners". I can tell you now, nothing will happen!!! The issue will not be resolved!!! It looks like Vodacom just don't care. They will send out a guy to do a signal test again and no solution will be provided. I am so so fed up with Vodacom's attitude.
DP
David P's update24 Nov 2017, 07:19
Reviewer Update
A consultant did contact me. Same answer I got for almost 2 years now. "Handed over to the radio planners". I can tell you now, nothing will happen!!! The issue will not be resolved!!! It looks like Vodacom just don't care. They will send out a guy to do a signal test again and no solution will be provided. I am so so fed up with Vodacom's attitude.