SIGNAL LOSS & AIRTIME THEFT

Vodacom *****s my prepaid airtime. Yes they ***** it!!! Taking something/anything from anybody/somebody WITHOUT their KNOWLEDGE or CONSENT is *****ING. Point blank. Tell me how is it even logical possible that I get a a LOT of smses (I've taken screenshots of EVERY sms) stating that I have used "out-of-bundle-data" for the amount of R0-01 yes read again R0-01 & R1-13 when I haven't switched ON my data!!!??? I don't even have data on my phone but my prepaid airtime gets drained by vodacom??!! I want ALL of my prepaid airtime BACK on my balance, yes, every cent, or I surely will raise hell!! I've been trying to get a hold of vodacom but no one picks up a phone at customer care!! And then, another thing, for the past 3 days NO Vodacom SIGNAL in Schoemanshoek Oudtshoorn. Surely someone at vodacom must be looking at this signal problems?! Or is it NOT so IMPORTANT to have SIGNAL when you're living on a farm??!! I'm NOT going to stand for this. It's pathetic to put it lightly. I've had it with Vodacom.