YS
Yolandi S

1 reviews | Active since Sept 2016

24 Jan 2017, 12:00

Signal issues still after 9months

<p>We have been struggling with signal for the past 9months. Since 4G has been added to our network we struggle to even pick up 3G. Our business is losing money as we are 24/7 connected on the internet. Our routers keeps disconnecting and Vodacom has come out 4times last year changing the signal booster which only works for about a week and we struggle again. This needs to be sorted. Our phones and routers currently connects on Edge. We have dropped calls. And clients are struggling to get hold of us. We are locked in 24months contracts without any assistance. Everytime we need to log a new call without previous 1 being sorted. Vodacom Best Network has become Vodacom no service.</p>

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Replies (2)
Vodacom
Vodacom's reply24 Jan 2017, 12:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Feb 2017, 14:50
Official

Thank you for bring this instance to our attention.

Kindly note this incident was assigned to our Regional Team, which acknowledged receipt of our request and feedback would be forthcoming.

Warmest regards

Elroy