Signal issues since March 2020

Good Day

I hope to get some sort of acknowledgement from Vodacom!

Since March 2020 my area Schaapkraal Phillipi has extremely terrible network connection.

Since March 2020 which is 3 nearly 4 months I have been in contact with Vodacom call center logging calls for my problem.

I have been given various reason as to why we have poor network, first I was advised there is no problem then I was advised there are many people working from home which is why we are having this issue which I totally understand, then I was advised our signal towers were vandalized besides the many different reasons I was given what made matters worse was that they kept RESOLVING MY CALL but to date our network has just gotten worse!!!!!!! We at a point in our household that we cannot even make a phone call cause we get call failed error all the time.

I have requested feedback or atleast a time line to which no feedback was received. I emailed vodacom complaints department last Thursday and to date not even a acknowledgement email!

I’ve been a vodacom client for many years and must say this service is terrible!!!!!!

I hope this gets someone at vodacom attention or that someone atleast acknowledges me.

Regards, Nuraan