Signal Issues in ferndale Randburg. complaint no reply

Item: Vodacom
Rating: 1
Author: nick R

complaining for 6 months, asking for techincal advice, short term solution, needed, been promised by vodacom techincal to asses the problem and give us a solution but we still waiting . Seems like vodacom do not have their customers at heart and show no interest in offering advice.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Dec 2017, 06:36

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply21 Dec 2017, 06:36

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

nick R's updateReviewer Update

08 Jan 2018, 16:28

Good Day, Once again the technical Staff let the side down,, after first Hello peter, quick responds. As of today on solution or feed back to sort out issue.. Again i will be told the technical staff have phoned me and no reply.. seems thats the best excuse they have.. Vodacom Technical a huge Let Down.. And Now what..

nick R's update08 Jan 2018, 16:28

Reviewer Update