BE
Bertus E
1 reviews | Active since May 2022
09 May 2022, 09:22
Signal issues
We have been struggling with signal in our area for about 2 years, and after numerous complaints we were told that they are busy to do a new tower but cannot say when it will be in place, For 2 years now and nothing further. Since Friday we have had NO Vodacom signal in our area and other people has reported it and are told that they do not have any issued with our towers. We have businesses to run and cannot do that with no communication in plee.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 May 2022, 12:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2022, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Bertus E's updateReviewer Update
09 May 2022, 12:38Thank you, it is however almost impossible to contact me by phone as we do not have signal or network coverage in our area, You are welcome to communicate via email on ***
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Bertus E's update09 May 2022, 12:38
Reviewer Update
Thank you, it is however almost impossible to contact me by phone as we do not have signal or network coverage in our area, You are welcome to communicate via email on ***
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Bertus E's updateReviewer Update
11 May 2022, 07:56Since Lodging complaint on this platform,
Dear Customer messages received and someone will contact you and our team will investigate and revert back to you, Last communication received on 9 May on Hello Peter platform, and further noting. In the meantime we still do not have acceptable signal and losing business left right and center as we are not contactable.
Dear Customer messages received and someone will contact you and our team will investigate and revert back to you, Last communication received on 9 May on Hello Peter platform, and further noting. In the meantime we still do not have acceptable signal and losing business left right and center as we are not contactable.
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Bertus E's update11 May 2022, 07:56
Reviewer Update
Since Lodging complaint on this platform,
Dear Customer messages received and someone will contact you and our team will investigate and revert back to you, Last communication received on 9 May on Hello Peter platform, and further noting. In the meantime we still do not have acceptable signal and losing business left right and center as we are not contactable.
Dear Customer messages received and someone will contact you and our team will investigate and revert back to you, Last communication received on 9 May on Hello Peter platform, and further noting. In the meantime we still do not have acceptable signal and losing business left right and center as we are not contactable.
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Bertus E's updateReviewer Update
13 May 2022, 14:32Good day, A representative called me and we are busy with discussions for solutions.
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Bertus E's update13 May 2022, 14:32
Reviewer Update
Good day, A representative called me and we are busy with discussions for solutions.