FS
Francois S

1 reviews | Active since Sept 2022

18 Sept 2022, 14:53

Signal in the Koppies area

I have contacted Vodacom via your Vaal Mall shop with regards to the bad signal we are experiencing in the Koppies area. After numerous request there is no change in the bad signal. This a general problem and all the Vodacom users are complaining. This Bad signal is effecting our farming business as we drop a lot of calls on a daily basis. Further this have serious effect on our security and increase this risk immensely. As the signal problem is not addressed a lot of users is considering changing to other service providers. This problem would not be solved by installing boosters in our houses. We are farmers and not at home during the days, so the overall signal strength needs to be addressed. So to sum up: 1. Bad signal 2. No response from Vodacom to address the problem 3. Bad service

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Replies (1)
Vodacom
Vodacom's reply18 Sept 2022, 16:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team