1 reviews | Active since Apr 2016

13 Sept 2016, 13:53

Signal dead in Sunrella AH

<p>I've posted a complaint before but no one is taking it serious. So I'm going to post this everyday until someone pays attention. </p> <p> </p> <p>"I live on a plot in the Sunrella AH area (Lanseria Johannesburg), and always had a full 3G signal. Then about 3 weeks ago on a Thursday the signal just dissapeared. My mobile phone has a Vodacom sim in as well as my work laptop. Both devices get hardly any signal now. I have to walk around the house to find signal. There is one spot that I get 2 bars. Otherwise it's always "No Network". <br />A couple of days later my neighbour came to me and asked if I'm experiencing any signal issues on Vodacom. He's 2 phones and dingle for laptop are all Vodacom and he's signal has also dissapeared. <br />Ive called the Vodacom call centre and reported the issue but after 3 weeks have had no response and the signal or lack there of is still an issue."</p>

0
Replies (5)
Vodacom
Vodacom's reply13 Sept 2016, 14:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2016, 14:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2016, 16:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update03 Nov 2016, 18:16
Reviewer Update

As expected, after 3 months no one from technical has conatcted me, Signal is still no existant in Sunrella AH.