Signal booster request

During February 2017 I enquired about a signal booster as I have no internet connection on the farm and very poor cellphone reception. I have 3 contracts with vodacom. The customer care centre have responded promtly to every e mail I have sent. More than 45 e mails. The department who is suppose to tend to the problem have not responded despite numerous promises via the customer care office. There is a signal booster in the house and a vodacom tower closer than 4km from the house. I only need vodacom to come to the house and sort out the tecnical problem. With the current safety crisis in SA being without cellphone reception in a crisis situation is a matter of life or death. Vodacom could not tend to my problem in more than 7 months. What a disappointment.