MZ
Marina Z
1 reviews | Active since Jan 2018
29 Jan 2018, 11:44
Signal
I have been with Vodacom since 1999, two contracts - still the same numbers as 1999. Needless to say, been a customer for nearly 20 years.
The signal in and around our town and district has been shoddy for a very long time. Every time you contact Customer Care generic responses echo: "Sorry for your inconvenience"; and "We are working on it"; and "We are upgrading the towers".
I have 2 very expensive phones and contracts, but struggle with signal etc. This is unacceptable.
Signal has been completely off since yesterday afternoon. NO Vodacom signal which means NO sms's can be sent, NO phone calls can be made OR received. In this day and age, cellphones (and coverage) means business/loss thereof.
Please sort this out.
Contact me! Oh no, wait. You can't! NO SIGNAL!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Jan 2018, 12:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2018, 12:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Feb 2018, 10:05Good Day
Kindly note that we have mailed you for further assistance.
Regards
Dc
Best regards,
Vodacom's reply01 Feb 2018, 10:05
Official
Good Day
Kindly note that we have mailed you for further assistance.
Regards
Dc
Best regards,