TM
Terry M

1 reviews | Active since Mar 2021

11 Mar 2021, 11:21

Sign up if you want an never-ending contract. Vodacom = USELESS

If it was possible to give a 0 rating, this would be more fitting. Absolutely disgustingly poor service from Vodacom. They are very quick to sign you up every month and debit you swiftly each month, but when it comes to actually having to cancel your contract, they are useless. Spoken to 8 different consultants on a number of occasion with absolutely to resolution to my request. If you would like to be stuck with a Vodacom contract, even after it was due to end(and you notified them within the stipulated time), sign up now! Disgusting service. I will be changing my prepaid service provider as well.

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Replies (1)
Vodacom
Vodacom's reply11 Mar 2021, 14:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team