1 reviews | Active since Dec 2014
Sign up for 24 months and now I get 32 months!!!!
Hi. I took out a contract on the 1 March 2015. I received an early upgrade. I specifically asked the sales person if the new contract will only be effective for 24 months, as I knew I might most probably move to another country in 2016 and then there would only be about 14 months left of my contract and then I would just buy myself out. When I wanted to cancel my contract they told me that my contract only expires in October 2017 which means I took out a contract for 32 months!!! The reason I SPECIFICALLY asked the sales person was because I didn't want to have a 32 months contract at the much higher price than my previous contract!!!! What can I do to resolve this as I NEVER wanted to sign up for a 32 months contract and I made it clear to the sales person and he did assure me that it will not be the case!!!! Also the final quote that I received from the branch didn't have any consultant number or name on the form so I cannot tell you who was the person who helped me.
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
