SIGH Vodacom, what happened to you?

Its scary where South African corporates is heading. Called to cancel my cell phone contract. They blame their *********** IT system that they can't give me a quote and said I have to call back next month(get better software enigineers plz). Offered me a different contract (the logic is staggering useless). After almost being an hour on the phone with rude people that clearly dont want to help with my query - the cancellation is R50 cheaper than just running the contract. The device is 50% of the cancellation price. You lost a customer today - I will never ever use you for anything else in my life again. The level of incompetency and ********** behavior is disgusting. I am so afraid now that they will delete my number because of the competency levels that the best course of action is to keep the cell phone contract while I am not even in the country. Retention strategy is working vodacom. WELL DONE!