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Jeandre S

1 reviews | Active since Jul 2020

06 Dec 2025, 10:57

Siganl worse after so called 'Optimise'

So I got a call yesterday stating that the radio planner went out and "optimized". Nothing has changed, signal is poor on both my cell phone and 5G router. The same it was...

I have thus cancelled 2 migration requests (Order *** and Order ***) I logged for my personal cell numbers. Reason.... Vodacom cannot service its current clients with the infrastructure in hence I will not be spending more as my product will not be serviced.

My personal cell number and Internet contract and is coming to an end next year and I will be seeking another service provider. Jeandre S’s reply 06 Dec 2025 at 10:52 03 Dec 2025 at 09:23 So I got a call yesterday stating that the radio planner went out and "optimized". Nothing has changed, signal is poor on both my cell phone and 5G router. The same it was...

I have thus cancelled 2 migration requests (Order 5-**********7845 and Order 5-**********9860) I logged for my personal cell numbers. Reason.... Vodacom cannot service its current clients with the infrastructure in hence I will not be spending more as my product will not be serviced.

My personal cell number and Internet contract and is coming to an end next year and I will be seeking another service provider.

5-**********1962 Vodacom closed the call but now I almost have no signal. My router has been witout signal 4 times yesterday. The radio planner did not optimise, its worse

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Replies (1)
Vodacom
Vodacom's reply06 Dec 2025, 12:17
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team