LR
Lauren R

1 reviews | Active since Nov 2012

09 May 2019, 12:39

Sies Vodacom...*******s..Thinking you must be ****s

I have been struggling with Vodacom for a while now. Everytime I lodge a complaint and than let it go. Everytime I have issues with my bill. Vodacom overcharging me and increasing their contract amount. I'm even being charge the same amount for a contract because I didn't want to upgrade and cancelled the contract. How is it possible that I have to cancel a contract and that it doesn't terminate automatically as I've only signed a 24month contract. Shouldn't the contract automatically terminate? This is a way for Vodacom to make money out of us. I'm telling everyone about what you are doing. And your customer service reps, its appalling the way they cant answer queries, giving you attitude and dealing with you by putting you through from pillar to post. Not appreciating the customers that's been loyal even if we know that you are the most expensive. I already cancelled the first contract, the next will follow. And believe me, I will be spreading the word.

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Replies (2)
Vodacom
Vodacom's reply09 May 2019, 13:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply10 May 2019, 12:19
Official
 Dear Lauren 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team