Sies Vodacom

Item: Vodacom
Rating: 4
Author: Mputseng M

This is the third time I am writing a review about Vodacom regarding the same matter and I am sick and tired. I wanto a PAID UP LETTER, Vodacom is just messing up with my credit score. How can you keep on deducting from my Account after canceling the contract in March. The agent by the name of Naidoo didn't convert my cellphone number to prepaid as I have requested. She/he decided to do her/his own thing and now Vodacom is chowing my money for their agent's negiglenve or *******ion. I received a call once regarding this, Venice or Denise told me that she will keep in touch with me but none of this happened she also ensured me that on the 30 September the cancelation will be effective and I will be able to get the paid up letter. I have been waiting!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Oct 2022, 08:25

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply05 Oct 2022, 08:25

Official

Mputseng M's updateReviewer Update

12 Oct 2022, 09:15

Yall are mad. Airtime advance for prepaid I recharge then the amount that I owe gets deducted from the airtime recharged. Denise or Venice ensured that I will get refunded. Naidoo the agent that made the cancelation for both numbers decided to put the *** number under flexi plan not prepaid. Why must I be liable for your agent's negligence? Must I take further action for this. The reason I took airtime advance I was under the impression that I under prepaid but Naidoo did his or her own thing

Mputseng M's update12 Oct 2022, 09:15

Reviewer Update