1 reviews | Active since Jul 2016

19 Jul 2016, 08:30

Sies Vodacom

<p>I did an online upgrade on the 3rd of June 2016 to a LG G5. Among other things part of the upgrade deal was CAM PLUS MODULE. I recieved everything else except the Cam Plus module. After numerous phone calls and bad customer service I was told to send an email to ********** as they are the only ones who can deal with an online update query. I did so and the lady there are quick to reply that there is still no response regarding my query. Then I called Vodacom again and they give me other numbers to call. Apparently Customer Services cannot help customers. It is about 6 weeks now and I haven't received that Cam Plus Module I was promised and I didn't receive any service from Vodacom as well. Please help!!</p>

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Replies (2)
Vodacom
Vodacom's reply19 Jul 2016, 09:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update21 Jul 2016, 11:44
Reviewer Update

Dear Vodacom, How long will the "in due course" be? I'm already waiting more than 6 weeks now.