Sies Vodacom
<p>I did an online upgrade on the 3rd of June 2016 to a LG G5. Among other things part of the upgrade deal was CAM PLUS MODULE. I recieved everything else except the Cam Plus module. After numerous phone calls and bad customer service I was told to send an email to ********** as they are the only ones who can deal with an online update query. I did so and the lady there are quick to reply that there is still no response regarding my query. Then I called Vodacom again and they give me other numbers to call. Apparently Customer Services cannot help customers. It is about 6 weeks now and I haven't received that Cam Plus Module I was promised and I didn't receive any service from Vodacom as well. Please help!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Vodacom, How long will the "in due course" be? I'm already waiting more than 6 weeks now.
Dear Vodacom, How long will the "in due course" be? I'm already waiting more than 6 weeks now.
