Sies

I had an outage on Saturday 23rd and reported without delay. After a whole lot of trouble shooting with their call center I was then advised that a technician will dispatched within 48hours. It's Tuesday today. I called them yesterday and the consultant at the call center tells me ONLY THEN that's it's 48h for them to log a claim then they'll only send technician after. I've been with Vodacom for more than 20 years this is appalling. I'm speaking to another consultant who refuses to get me someone above her as all they do they're giving generic answers. Apparently the manager is busy. Some customer service.