1 reviews | Active since Jun 2015
Sickening service and rude managers
I've been without internet connection for 3 days now, in speaking with their representatives for those 3 days. I'm being told different stories as to why I don't have internet. The 1st person I spoke to, said my account was suspended because Vodacom and Vuma's relationship has been discontinued and that I should find another provider. Vuma disputed this and asked for me to call Vodacom to have my services restored. The next lady I spoke to from Vodacom told me the 1st lady has misinformed me. Received communication my services have bee restored, they ****! Fast forward, the last person I spoke to, who was the 10th person, within 3 days, told me what the 1st person told me. One of their managers, rudely told me "there's no need for me to cancel my contract because my account has been deleted anyway"
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
