Sickening Client Service! You should be ashamed!

If I could, i would rate you -5 starts.

I am simply trying to upgrade since last week Thursday (23/07/2020). I kept getting an error online and decided to phone in and do the upgrade with the help of your (qualified?) agents. I spoke to Ayanda Khumalo (Did not finalise the deal since i got no sms confirmation). Then I spoke to Aiden (Aiden pointed out all the mistakes Ayanda made and assured me that he will get it fixed and call me back the next day, still waiting for the call). Then I spoke to Siphokazi (she said she will send both her team leader and Aiden an email to call me, still waiting for the call). I then phoned again since i am not getting feedback and spoke to Cindy (she advised the deal I want is no longer available, even though its still be advertised as we speak, and I should try and upgrade in August when the deal is no longer advertised (i am not making this stuff up, go listen to the calls)upon questioning her about this she muted the line and didnt bother responding to me anymore). What utter lack of respect and lack of product knowledge!! How are you allowing these agents to represent your company?? I will have to go into a store to get this done since your company and its representatives are not competent enough to deal with a simple upgrade!