Sickening behaviour by vodacom groblerdal mall

3rd of February 2019 I drove to vodacom groblersdal mall to find out if there's a special running. Lucky enough there was sim only contract for 20gb + 20gb for R299. I took out the contract, which is an upgrade from her explanation since my existing data contract ends in April. After signing the contract she informed me that for the month of February I would only receive data for the existing contract and in March, that's when the upgrade contract and data will take effect. I REQUESTED FOR THE CONTRACT AND SHE DIDNT NOT GIVE ME A COPY. she said that it will be emailed to me which hasn't been done so even today. 9 February 2019 I decided that I want to cancel due to personal reasons. I call the vodacom helpline and am informed to contact the store. I called the store and was told outright that they do not do cancellations. And was directed to call ********** . I call the upgrades and cancellations department and told them the back story and half way through was rudely interrupted by the lady assisting me and she said that if I took out the contract at the store, they cannot intervene because it's a franchise. But because I was still within my 7 days and there was no exchange of physical goods only the R150 activation fee, they should reverse it and cancel it without any issues. If there are any, I should contact the store manager to sort it out. I called the store again and proceeded as advised and was told the store manager was on leave. The old trick in the book. I requested for the 2nd in charge and the referred me to a man called Paul. I told me of the situation and again was rudely interrupted half way and said that they do not do cancellations. I asked if it's not within their legal obligation to give the customer a copy if the contract when requested, he diverted with an unrelated answer. I further asked about the obligation pertaining to CPA and he still couldn't give me an answer. It was a useless back and forth which he later turned into a personal attack on my character which I found disgusting but kept my composure. He later asked if I will pay the charges that vodacom will charge them for the cancellation, I kept quiet and told him all I want is to resolve this matter. He told me that they will contact me and for the cancellation procedure. 10 mins later they did and was asked to come to the store tomorrow and the cancellation charges will be calculated for the remainder of the contract. I strongly oppose this because it was only been 6 days and I haven't even used or been issued the services of the new upgrade altogether but yet they want to charge me an early termination fee and yet they refused to give me the contract and have the audacity to tell me if I want a copy of my contract I drive to them and get it. What the blood F is up with these people??

I saw enough complaints from people and colleagues to ensure that all my conversations were telephonically recorded. I will not be disrespected and disregarded like this by anyone, or have my rights violated like this. This matter will be escalated if it is not corrected accordingly by vodacom.