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RM
Rita M

1 reviews | Active since Oct 2019

24 Jan 2022, 10:25

Sick of vodacom

I have been struggling for more than a year now to get this sorted i upgraded my phone and a tv was part of the deal. They phoned and said delivery of tv would only be done after 2 weeks. I nevee got the tv i am paying this expensive contract i have contacted them multiple time never getting results end 2021 finally vodacom instagram gave me some info only to be told me tv was never ordered by the vodacom online personel that did my upgrade i must phone samsung only be told sorry the promo is no longer available and they will not help me either. I am paying for this phone and the tv and no one is now willing to take responsibility and help me with this. This is *****.

0
Replies (5)
Vodacom
Vodacom's reply24 Jan 2022, 12:12
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RM
Rita M's update05 Feb 2022, 06:52
Reviewer Update
Since my complaint nobody from vodacom has bothered to contact me regarding this ***** being commited. Its going for two weeks now.
RM
Rita M's update09 Feb 2022, 10:45
Reviewer Update
Still no one bothered to contact me
RM
Rita M's update19 Feb 2022, 06:20
Reviewer Update
Another week gone and still no one from vodacom contacted me
RM
Rita M's update10 Mar 2022, 11:28
Reviewer Update
Vodacom has upto date not contacted me